2025: CELEBRATING 35 YEARS IN THE INDUSTRY
Contact One supports organisations working towards BREEAM and WELL certified building design by delivering practical services that measure, manage and improve how buildings operate day to day. Our approach centres on creating positive environmental outcomes through clear assessment, informed decision-making and ongoing support.
By helping clients understand and improve sustainability performance across their properties, we contribute to a more sustainable built environment that supports compliance, operational efficiency and long-term asset value.
Get in touch today, call 0161 839 9220 or fill out our online contact form.
Our sustainability and waste assessment services support organisations through refurbishment, maintenance and operational change across commercial property portfolios. We focus on compliance, practical delivery and day-to-day usability, keeping properties aligned with recognised environmental, safety and building performance standards while they remain fully operational. All activity is carefully planned to limit disruption to occupied spaces, with clear documentation produced at every stage to support audit, verification and ongoing asset management.
Want to learn more or get started? Contact our team on 0161 839 9220 or fill in our online form.
We begin the process with a detailed discussion about your site, its use and its long-term objectives. This includes understanding how the building is operated, the priorities of building owners and building managers, and any requirements set by local planning authorities. We review existing performance data and carry out an initial environmental assessment to identify opportunities linked to energy efficiency, ecological value and wider sustainability targets within the built environment.
Using the information gathered, we support the development of design proposals that align with WELL and BREEAM requirements and, where applicable, the BREEAM Communities standard. This stage focuses on integrating measures that support a sustainable built environment, including energy use, sustainable materials, transport and site ecology. Design input is shaped to suit both new and existing buildings, ensuring proposed solutions remain practical and compliant, and deliver measurable environmental performance.
We plan the assessment and delivery stages in line with your programme, coordinating assessors, consultants and contractors as required. Timelines are set to align with planning conditions, procurement routes and operational constraints, with consideration given to approvals and reporting required by local authorities. This approach allows building owners and managers to maintain oversight of the sustainability assessment process while keeping disruption to a minimum.
During execution, we manage the delivery of agreed measures, site monitoring and evidence collection required for assessment submission and verification. Work is carried out in a way that supports ongoing building use, while maintaining focus on energy efficiency, ecological value and compliance with BREEAM criteria. This coordinated approach supports consistent progress through the certification process and contributes to long-term asset performance within a sustainable built environment.
The completed office fully aligned with Bruntwood’s initial goals, providing a transformed space that met the highest standards and balanced high-end finishes with everyday functionality. The attention to detail in the design created a professional and polished look that will offer any future tenants an enjoyable, professional workspace.
The completed office space aligned perfectly with PortSwigger’s goals, meeting acoustic and practical requirements precisely as outlined in the designs. This successful completion affirmed our capacity to handle detailed, bespoke fit-out projects, resulting in a workspace that significantly enhances PortSwigger’s operational environment.
Contact One takes a practical, measured approach to sustainability and waste assessment that reflects how commercial buildings operate in reality. Our team focuses on simplifying complex assessment frameworks and waste obligations, and giving building owners and managers clear guidance that supports informed decisions without unnecessary complication.
We work flexibly around occupied environments, adjusting programmes and site activity to limit disruption to staff, visitors and core business functions. This hands-on approach, combined with long-standing industry knowledge, allows us to coordinate assessments, compliance activity and on-site works efficiently and with minimal friction. The result is a service that supports sustainability goals while respecting time, budgets and the practical realities of running a business.
Contact One provides practical, end-to-end support across the BREEAM process, working alongside a licensed BREEAM assessor to help organisations meet assessment requirements in a clear and manageable way. Our wider experience in commercial fit-out, refurbishment and building services allows us to understand how sustainability targets interact with real operational demands, from occupied offices to complex mixed-use environments.
As a family-run business, we focus on long-term working relationships rather than one-off projects. This approach allows us to develop a detailed understanding of your buildings, your priorities and how your sites operate day to day. The result is advice and delivery that supports sustainable improvements without unnecessary disruption, helping buildings perform better over time while remaining compliant and functional.
BREEAM is a sustainability rating scheme published by the Building Research Establishment. BREEAM certification confirms that a building has been assessed against the BREEAM standard assessment procedure, measuring environmental, social and operational performance across the full property lifecycle. Performance is tested against clear BREEAM assessment criteria within defined BREEAM assessment categories, including energy, water, materials, waste, health and wellbeing, transport, land use and ecology, pollution and management. Scores across each category feed into the BREEAM rating system, which determines the final certification level achieved.
BREEAM-rated buildings provide a clear benchmark for asset performance and enable property investors to understand how a building may perform in operation rather than on design intent alone. Certification allows property investors, occupiers and asset managers to compare buildings consistently, assess operational risk and make informed decisions around refurbishment, maintenance and long-term use. By driving efficient resource use and stronger operational controls, BREEAM assessments also support reduced carbon emissions and improved building performance over time.
The cost of a BREEAM assessment varies depending on the type of scheme, the size and complexity of the building, and the stage at which assessment is introduced. Factors such as whether the project involves new construction, refurbishment or an existing operational building, along with the target rating and number of credits pursued, will influence overall fees. Costs typically include an assessor appointment, registration and certification fees, evidence preparation, site visits and testing where required. Early engagement can help manage costs more effectively by aligning assessment requirements with design, construction and operational activity from the outset.
Achieving a BREEAM Excellent rating requires a building to meet defined thresholds within the BREEAM certification levels by securing a high overall BREEAM score across multiple assessment categories. This involves demonstrating strong environmental performance through a combination of design decisions, construction practices and operational measures. Typical areas of focus include energy efficiency, responsible material selection, water management, waste reduction and transport planning.
Projects targeting an Excellent rating often incorporate renewable energy sources to reduce reliance on fossil fuels and manage carbon emissions more effectively over the building’s lifecycle. Performance is assessed through documented evidence, site inspections and operational data, showing how the building responds to regulatory requirements and wider climate change considerations.
Contact One can support organisations at each stage of the process, from early strategy through to assessment submission and verification. Our team can help you get in touch with accredited assessors, coordinate evidence collection, and align project activity with BREEAM requirements, supporting a clear and practical route towards achieving an Excellent rating. Get in touch today.
The WELL Building Standard is a framework used to measure, monitor and improve how buildings support the health and wellbeing of the people who use them. WELL building standard compliance focuses on factors such as indoor air quality, water quality, lighting, thermal comfort, acoustics and occupant movement, and an assessment of how building design and ongoing operation affect day-to-day experience.
The standard is applied to both new and existing buildings, with performance verified through evidence review and on-site testing. For many organisations, WELL certification also supports wider environmental and social governance objectives by demonstrating a structured approach to occupant health, responsible building management and long-term workplace performance.
A Waste Transfer Note is a legal document that records the transfer of non-hazardous waste from one party to another. It provides a clear record of who produced the waste, how it was handled, and where it was taken for disposal, recovery or recycling. The document includes details such as the type and quantity of waste, the date of transfer, and confirmation that both the waste producer and carrier are authorised to handle it. Waste Transfer Notes help organisations demonstrate compliance with waste regulations, support audit and reporting requirements, and maintain transparency around how waste is managed throughout its lifecycle.
Looking to transform your workspace?
Our friendly and experienced team is here to help with all your office fit-out and refurbishment needs. Whether you're planning a full office redesign, need a functional upgrade, or want to create a more inspiring environment for your team, we've got you covered.
Get in touch today to discuss your vision! Simply fill out the contact form, and one of our team will be in touch to explore how we can bring your ideas to life.
Let’s create a workspace that works for you!
For over three decades, Contact One has been a trusted name in office design and build services. Founded by David Alexander Riley in 1990, our family-run business has built a reputation for delivering high-quality solutions with a personal touch. Today, David Lloyd Riley continues that legacy, ensuring every project is managed with dedication and care.
We pride ourselves on building lasting relationships with our clients, many of whom return to us time and again for their office interior design needs. For us, every project is more than a job - it’s an opportunity to deliver exceptional results while strengthening our valued connections and relationships.
At Contact One, your satisfaction isn’t just our priority - it’s our purpose. We’re passionate about creating spaces that not only meet your expectations but exceed them, leaving you delighted with the results. Our work goes beyond delivering exceptional fit-outs; it’s about building genuine, lasting relationships with our clients. Many have trusted us for years, returning to us time and again because of the bonds we’ve nurtured and the loyalty we’ve earned. For us, every project is an opportunity to strengthen those connections and deliver a service you can count on.
The TeamHurst Accountants"The feedback from our team and visitors has been overwhelmingly positive. Staff morale has noticeably improved, and clients frequently comment on the impressive design and atmosphere of our office. The space not only reflects our brand and values but also enhances the overall experience for everyone who walks through our doors."
